Submit your written answers to the following questions by End of Day, Apr 12. Your submission should be 2-3 pages double spaced.

1.  Assume you are a manager of a bank branch. Write a list of the implications of intangibility for your firm.

2. What are the key processes in supply chain management, and who performs them? How does each process lead to increased satisfaction on the part of the customer?

3. Explain the function of warehouse clubs (BJs, Costco, SAMs, etc.). Why are they classified as both wholesalers and retailers?