Ford-Firestone Case(Group)1. Read the Ford-Firestone case and be prepared to discuss it.2. Prepare and submit a fishbone diagram showing the probable causes for thetire failure problem (as set out in the case). A fishbone diagram shows probablecauses for a problem such as: due to manufacturing, materials, design etc.

Hank Kolb Case(Individual or Group)1. What are the symptoms of quality problems on the Greasex line?2. What are the major problems behind these symptoms?