The activity will focus on different styles of beverage service including tea and coffee service. Evaluate the difference in service styles between these two beverage services in a commercial food service establishment. Consider the needs and preferences of user groups related to their overall service experience.

There are many different beverage service operations. Maybe you are already employed in an organization that requires beverage service. If not seek out an operation that serves tea and coffee. This may be your local cafe.

Are the service staff skilled at their task?
Identify their customer base
Consider the surrounding environment from which the beverage is being served
Look at the way coffee and tea are being served
How can this be improved to enhance the customer’s overall experience?
Can there be an opportunity for the server to up sell?
Explain how both these points can be achieved to improve customer experience